Staffory
Legal

Terms of Service

The agreement between your organisation and Staffory for use of the platform.

Draft for review. These terms are a working draft for founder and legal review, not legal advice. They will be finalised with counsel before launch.

1. Who these terms are between

These terms are between Staffory (“we”, “us”) and the organisation that creates a workspace (“you”, “the Customer”). By creating a workspace, subscribing, or using the service, you agree to these terms on behalf of your organisation and confirm you are authorised to do so. The individuals who use your workspace are your employees and contractors, you are responsible for them.

2. The service

Staffory is a multi-tenant software-as-a-service platform for people operations, workforce access, credential management and intranet, including people records, leave, an intranet hub, documents, system-access management, access reviews and a shared-credentials vault, depending on your plan. We provide it on a subscription basis, hosted in the United Kingdom, and improve it over time. We may change features, but we will not materially reduce a paid feature you rely on without notice.

3. Your account & acceptable use

  • Keep your credentials secure; you are responsible for activity in your workspace.
  • Use the service only lawfully and for your own workforce administration.
  • Do not attempt to breach tenant isolation, access another organisation’s data, probe or attack the platform, reverse-engineer it, resell it, or upload malware or unlawful content.
  • Do not use the analytics features for individual surveillance, they measure whether information reached its audience, not personal productivity.

We may suspend a workspace that puts the platform, other customers, or people’s data at risk.

4. Your data & data protection

You own your data. For the personal data of your people, you are the data controller and we are your processor, processing it on your instructions to provide the service. Data is hosted in the UK, isolated per tenant, and access-controlled and audited. How we handle personal data is described in our Privacy Notice, which forms part of these terms. On termination, you can export your data, after which we delete or anonymise it per our retention schedule (audit records are retained as required).

5. Trial, plans, payment & cancellation

  • Free trial. New workspaces start with a 14-day Premium trial, no card required. When the trial ends, Premium features become read-only until you subscribe, your data is never deleted.
  • Plans. Core is £2.97 and Premium £4.97 per active employee per month, excluding VAT, with monthly minimums (£29 Core, £79 Premium) and a £3,000/month cap up to 1,000 employees. Organisations over 1,000 employees are enterprise, by separate agreement. Annual billing is ten months’ price for twelve months’ service.
  • Billing. Paid plans are billed via our payment processor (Stripe). Card details are handled by Stripe and never stored on our servers. Your subscription quantity tracks your active employee count. VAT is added where applicable.
  • Cancellation. You can cancel any time from the Billing page. Cancellation takes effect at the end of the current billing period; we don’t provide pro-rata refunds for partial periods unless required by law. On cancellation your data is retained per section 4.
  • Non-payment. If a payment fails, Premium features become read-only (a grace state); your data is retained. Restart payment to resume.

6. Availability

We aim for high availability but the service is provided “as is” and “as available”. We may perform maintenance and will avoid disruption where we reasonably can. Specific service levels, if any, are set out in an enterprise agreement.

7. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, or loss of profit, revenue, goodwill or data; and our total liability in any 12-month period is limited to the fees you paid us in that period. You are responsible for maintaining your own records as your business requires.

8. Term & changes

These terms apply while you use the service. We may update them; for material changes we will give reasonable notice, and continued use after they take effect means you accept them. If you don’t agree, you may stop using the service and cancel.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting mandatory consumer or data-protection rights.

10. Contact

Questions about these terms: support@staffory.io.